Learn why your order might not appear in your ADSRSounds account and how to link guest purchases so you can access your downloads easily.
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Sometimes, after making a purchase on ADSRSounds.com, you may notice that your order does not appear in your account. This usually happens when the purchase was completed without logging in, which causes the order to be recorded as a guest purchase.
Why This Happens
If you don’t log in before completing your purchase, the system treats your order as a guest purchase. Guest purchases are not automatically linked to your ADSRSounds account, so they won’t show up when you check your order history.
How to Link Your Guest Purchase to Your Account
To fix this, please contact our customer support team at
store@adsrsounds.com. Include your order number and the email address used for the purchase so our team can verify your information. They will help you connect your guest purchase with your account.
Where to Find Your Purchases
Once your purchase is linked, log in to your ADSRSounds account at
www.adsrsounds.com. Navigate to My Account > Orders > Available Downloads (or Available Software) to access your purchased content.
Important: Download Link Expiration
Download links for your purchases are valid for one year or up to 10 download attempts, whichever comes first. To avoid any issues, we recommend downloading your content within this time frame.
If you need any further help, our customer support team is ready to assist.
Thank you for choosing ADSRSounds. We hope you enjoy your purchase.
